Return & Refund Policy Georgi House LLC — Last updated: September 2026
Our Commitment At British Georgi House, we take pride in our handcrafted leather goods. Each piece is made to order in the United Kingdom by skilled artisans.
Production Timeline Each item is handcrafted to order. Please allow 5–10 business days for production before dispatch.
Delivery Timeline
- UK: 2–5 business days after dispatch
- Europe: 5–10 business days
- USA & Rest of World: 7–14 business days
Cancellations Orders may be cancelled within 12 hours of placement at no charge. After 12 hours, production may have begun and cancellations cannot be accepted.
Returns & Exchanges As our pieces are made to order specifically for you, we do not accept returns or exchanges for change of mind, incorrect size selection, or personal preference.
If your item arrives with a manufacturing or quality defect, please contact us at info@georgihouse.com with photos and a description of the issue. Once reviewed, we will arrange a replacement or refund as appropriate.
How to Report a Defect Email us at info@georgihouse.com with your order number, photos, and description of the issue.
Legal Entity This store is operated by Georgi House LLC, 30 N Gould St Ste R, Sheridan, WY 82801, USA. Products are handcrafted and fulfilled from the United Kingdom.